Frequently Asked Questions (FAQ’s)
Shipping
Q. Do you offer Free Shipping?
Yes. We offer Free Standard Shipping on all orders shipped within the United States. There are no minimum purchase requirements or hidden fees for our standard shipping.
Q. How long will it take to receive my order?
Our estimated delivery timeline is:
- Handling Time: 1 to 2 Business Days (Monday–Friday)
- Transit Time: 3 to 5 Business Days (Monday–Friday)
- Total Delivery Time: Typically 4 to 7 business days after you place your order.
Our daily order cut-off time is 5:00 PM Eastern Standard (EST), Monday–Friday. Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.
Q. Do you ship internationally?
Currently, we only ship within the United States. At this time, we do not offer international shipping.
Q. Which shipping carriers do you use?
We partner with reliable carriers such as USPS, UPS, FedEx, and DHL to ensure your fragile vintage lighting, chandeliers, and lamps arrive safely and on time.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. You may request a return within 30 days from the date your item was delivered.
To be eligible for a return, the item must be new, unused, uninstalled, undamaged, and in its original packaging. All original accessories, manuals, hardware, bulbs, glass shades, mounting parts, screws, and other included components must be returned with the item.
Note: Items that have been installed, used, altered, damaged after delivery, or returned with missing parts/packaging are not eligible for a refund.
Q. Do you charge a restocking fee?
No. We do not charge any restocking fees.
- Restocking Fee: $0.00
Q. Who pays for return shipping?
- For Defective, Damaged, or Incorrect Products: Aantiqueantiques will cover the return shipping cost. There will be no cost to you.
- For Customer Remorse (e.g., changed your mind, ordered the wrong item, or didn’t fit your needs): The customer is responsible for the actual return shipping cost.
Q. How do I start a return?
Please email us at support@aantiqueantiques.com with your order number and the reason for the return.
If the item is damaged, defective, or incorrect, please include clear photos of the product, packaging, shipping label, and the issue. Once approved, we will send you detailed return instructions and a prepaid return label (if applicable).
Q. When will I receive my refund?
Once your return is received and inspected at our facility, we will notify you by email. If approved, your refund will be processed back to your original payment method within 7 business days.
Please note that your bank or credit card company may take additional time to post the refund to your account.
Orders & Tracking
Q. How do I track my order?
Once your order ships, you will receive a Shipping Confirmation email containing your tracking number. You can use this number on the shipping carrier’s website to check your delivery status. Please allow up to 24 hours for the tracking link to become active.
Q. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@aantiqueantiques.com within 24 hours of placing your order. We cannot guarantee address changes after an order has already been processed or shipped.
Q. I received a damaged item. What should I do?
We apologize for the inconvenience. Since our vintage-style lighting fixtures are fragile, please inspect them immediately upon arrival. If damaged, contact us within 48 hours at support@aantiqueantiques.com with your order number and clear photos of the damaged item, packaging, and shipping label. We will quickly arrange a replacement or refund.
Q. What should I do if I received the wrong item?
Please contact us at support@aantiqueantiques.com with your order number and photos of the incorrect item you received. We will cover the return shipping cost and immediately ship you the correct item.
Product & Installation
Q. Do vintage lighting fixtures require professional installation?
Yes. Some of our hardwired lighting fixtures, chandeliers, and wall sconces may require proper electrical handling. We highly recommend hiring a licensed and qualified electrician for installation.
Aantiqueantiques is not responsible for any damages, injuries, electrical code violations, or product issues caused by improper installation, wiring, or unauthorized modification.
Q. Are product colors and finishes exactly the same as shown online?
We display our antique-style lighting products, finishes, and colors as accurately as possible. However, because these are unique designs, and because of differences in screen resolutions, photography lighting, and device displays, actual colors and finishes may vary slightly.
Contact Information
If you have any other questions, feel free to contact us:
Shop Name: Aantiqueantiques
Phone: +1 850 676 4033
E-mail: support@aantiqueantiques.com
Store Location: 1215 Jackson Ave, Chipley, FL 32428, United States
Contact Form: CLICK HERE
Store Business Hours:
- Tuesday- Thursday: 9 AM – 4 PM
- Friday- Saturday: 8 AM – 5 PM
- Sunday- Monday: Closed
Response Time: We respond within 24 hours.
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