FAQ

Shipping Policy

Domestic Shipping

We ship to all 50 United States, including Alaska and Hawaii. We do not offer international shipping at this time. All orders are processed and shipped from within the United States.

Order Processing Time

Orders are reviewed and prepared for shipment on business days, which are Monday through Friday, excluding federal holidays. Processing times vary depending on the nature of the item ordered. Standard in-stock items are typically processed within 1 to 3 business days of order confirmation. Larger furniture pieces and antique items may require additional handling time of up to 5 to 7 business days due to the care required in packaging and inspection before dispatch. Orders placed on weekends or holidays will begin processing on the next available business day.

Shipping Methods and Delivery Timeframes

Shipping methods available for your order will be presented at checkout based on the size, weight, destination, and nature of the items in your cart. Delivery timeframes are estimates provided by the carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.

Small to medium-sized items are typically shipped via standard parcel carriers. Large furniture pieces and oversized antique items are shipped via freight carriers and white-glove delivery services, which include inside delivery, placement in the room of your choice, and removal of packaging materials where applicable. Delivery windows for freight shipments will be coordinated directly between the carrier and the customer.

Shipping Costs

All applicable shipping costs are calculated based on the destination address, total weight, and dimensions of the items in your order. Shipping charges will be displayed in full at checkout before you are asked to complete your purchase. No shipping fees will be applied to your order without your prior review and confirmation at the time of checkout.

Furniture and Large Item Shipments

Due to the size, weight, and fragility of many furniture and antique items, special shipping arrangements are often required. Items in this category are shipped via specialized freight or white-glove carriers. For these shipments, the carrier will contact you by phone or email to schedule a delivery appointment that is convenient for you. It is important that someone be present at the delivery address to receive and inspect the items. If a scheduled delivery is missed without prior notice to the carrier, redelivery fees may apply.

We take exceptional care in packaging all furniture and antique pieces to ensure they arrive in the condition in which they left our facility. Each item is inspected, padded, wrapped, and secured appropriately before shipment.

Antique and Fragile Items

Antique items are one-of-a-kind and often irreplaceable. These items receive additional protective packaging and are handled with the utmost care throughout the shipping process. Because of their age and unique characteristics, antiques may have existing wear or patina that is part of their character and history and is not considered damage.

Order Tracking

Once your order has been shipped, you will receive a confirmation with tracking information. Standard parcel shipments can be tracked through the carrier's website using the provided tracking number. Freight shipments will be tracked through the assigned freight carrier and typically include direct communication from the carrier regarding delivery scheduling.

If you do not receive tracking information within the expected processing window, please visit our Contact Us page for assistance.

Shipping Address Accuracy

It is the responsibility of the customer to provide a complete and accurate shipping address at the time of purchase. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address. If an error in the shipping address is identified after an order has been placed, please reach out to us through our Contact Us page as soon as possible. We will make every effort to correct the address before the item is dispatched, but we cannot guarantee changes can be made once an order has entered the fulfillment process.

Undeliverable Packages

If a package is returned to us due to an undeliverable address, refusal of delivery, or failure to schedule or receive a freight delivery, you will be responsible for the cost of reshipping the order. We will contact you to arrange reshipment. If you choose not to have the order reshipped, the item will be restocked and a refund will be issued minus the original shipping cost and any return freight fees incurred.

Damaged Items Upon Delivery

All shipments should be inspected at the time of delivery before signing any carrier documentation. If visible damage to the outer packaging is observed, note the damage on the delivery receipt before signing. If items are found to be damaged upon arrival, do not discard the original packaging materials, as they may be required for a damage claim. Please visit our Contact Us page to report the damage and initiate the claims process. Photographs of both the packaging and the damaged item will be requested to support the claim.

Delays and Disruptions

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, severe weather, carrier disruptions, supply chain interruptions, or public health emergencies. We will make reasonable efforts to communicate any known delays affecting your order in a timely manner.

Policy Updates

We reserve the right to update or modify this shipping policy at any time without prior notice. Changes will take effect as soon as they are published. Customers are encouraged to review the shipping policy periodically to stay informed of any updates.

For any questions or concerns regarding your shipment, please visit our Contact Us page.

Return Policy

Overview

We want you to be satisfied with your purchase. Because our inventory includes furniture and antique items, each with its own unique characteristics, we have established a clear return policy to ensure fairness and transparency for all customers. Please read this policy carefully before completing your purchase.

Return Eligibility

Returns are accepted within 14 days of the confirmed delivery date. To be eligible for a return, items must be in the same condition in which they were received. Furniture must be unused, unassembled where applicable, and free from any signs of wear, scratches, stains, or modifications. Antique items must be returned in the exact condition in which they were delivered, with all original packaging materials intact.

Items that do not meet these conditions will not be accepted for return and will be shipped back to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

Items that have been assembled, installed, altered, or modified in any way after delivery. Items that show signs of use, damage caused after delivery, or missing parts not due to our error. Custom-made, made-to-order, or specially sourced antique items that were purchased as final sale. Items marked as final sale or non-returnable at the time of purchase. Items returned without prior authorization from us.

How to Initiate a Return

To begin the return process, please visit our Contact Us page within 14 days of your delivery date. You will need to provide your order number, the item or items you wish to return, and the reason for the return. Once your return request is reviewed and approved, you will receive written authorization along with instructions on how to proceed.

Do not ship any item back without first receiving written return authorization. Unauthorized returns will not be accepted and will not be eligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error, such as an incorrect item being sent or an item arriving damaged due to our packaging. For large furniture pieces and antique items, return shipping must be arranged through a freight or white-glove carrier capable of safely transporting the item. We recommend using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable unless the return is due to our error.

Condition of Returned Items

All returned items are inspected upon receipt. If an item is returned in a condition that differs from how it was delivered, or if damage occurred during return transit due to improper packaging, we reserve the right to deny the return or apply a restocking or damage fee to the refund amount. It is the customer's responsibility to ensure returned items are packaged with sufficient care and protection, particularly for antiques and fragile furniture pieces.

Exchanges

We do not offer direct exchanges at this time. If you wish to obtain a different item, please initiate a return for the original item in accordance with this policy and place a new order separately.

Antique Items

Antique items carry the natural characteristics of age, including patina, minor surface wear, slight imperfections, and variations in finish or color. These qualities are inherent to antiques and are not considered defects or damage. Returns will not be accepted on the basis of these characteristics if they were visible or disclosed at the time of sale. We encourage customers to review all item descriptions and photographs carefully before purchasing antique pieces.

Damaged Items

If your item arrives damaged, please refer to the shipping policy regarding damaged deliveries. Damage claims must be reported through our Contact Us page promptly upon delivery. Items damaged after delivery due to customer handling, improper assembly, or misuse are not eligible for return or refund.

Policy Updates

We reserve the right to amend this return policy at any time. Updates will be effective upon posting. We encourage customers to review this policy before making a purchase to ensure they are aware of the current terms.

For all return inquiries, please visit our Contact Us page.

Refund Policy

Overview

This policy outlines the conditions under which refunds are issued, the process for requesting a refund, and the timeframes customers can expect. Please read this policy thoroughly before completing a purchase, as all sales are subject to these terms.

Refund Eligibility

Refunds are issued only under the following circumstances:

A return has been approved in accordance with our Return Policy and the returned item has been received and inspected by us. An item was delivered damaged as a direct result of shipping conditions or our packaging failure, and the damage was reported promptly upon delivery in accordance with our Shipping Policy. An incorrect item was delivered as a result of our fulfillment error and has been reported through our Contact Us page. An order was cancelled before it entered the fulfillment or shipment process.

Refunds will not be issued for buyer's remorse, change of preference, or for antique items returned on the basis of naturally occurring age-related characteristics that were present or disclosed at the time of sale.

Refund Method

All refunds are issued to the original payment card used at the time of purchase. We do not issue refunds in cash, store credit, or by any method other than the original card used for the transaction. If the original card has been cancelled or is no longer active, please visit our Contact Us page so we can work toward a resolution within our available options.

Refund Amounts

The refund amount issued will depend on the nature and circumstances of the refund:

For approved returns, the refund will cover the item purchase price minus the original shipping charge, unless the return is due to our error. Any restocking fees or deductions for damage identified during inspection of the returned item will also be applied before the refund is processed. For damaged item claims approved without requiring a return, a partial or full refund may be issued depending on the extent of the damage and the outcome of the claim review. For order cancellations processed before shipment, a full refund of the item price and any shipping charges paid will be issued.

Order Cancellations

Orders may be cancelled without penalty if the cancellation request is submitted before the order has been fulfilled or handed to a carrier for shipment. To request a cancellation, please visit our Contact Us page as soon as possible after placing your order. Because we process orders promptly, cancellation windows may be limited.

Once an order has shipped, it cannot be cancelled. In that case, the standard return process must be followed once the item is delivered.

Refund Processing Timeframe

Once a refund has been approved and all conditions have been met, including receipt and inspection of returned items where applicable, refunds are typically processed within 5 to 10 business days. After the refund is initiated on our end, the time it takes to appear on your card statement will depend on your card issuer and financial institution. This is generally between 3 to 7 additional business days but may vary. We are not responsible for delays caused by your card issuer or bank once the refund has been submitted on our end.

Partial Refunds

Partial refunds may be issued in the following situations: the returned item is found to be in a different condition than when it was delivered, damage to the item occurred during return transit due to insufficient packaging by the customer, or only a portion of an order qualifies for a refund based on the circumstances of the claim.

Disputed Charges

We encourage customers to contact us through our Contact Us page before initiating a dispute or chargeback with their card issuer. In most cases, we are able to resolve issues directly and in a timely manner. Initiating a chargeback before contacting us may delay the resolution process and complicate our ability to assist you.

Non-Refundable Charges

The following are not eligible for refund under this policy: original shipping charges, except in cases where the return is the result of our error, return shipping costs paid by the customer, restocking or handling fees applied due to item condition upon return, and the purchase price of any item that does not meet return eligibility criteria.

Policy Updates

We reserve the right to update this refund policy at any time without prior notice. Changes will take effect upon being posted. Customers are encouraged to review this policy before making a purchase to ensure familiarity with the current terms.

For all refund inquiries, please visit our Contact Us page.

Payment Policy

Overview

This policy outlines the payment methods we accept, how transactions are processed, the security measures in place to protect your financial information, and the terms that govern all purchases made through our store. Please read this policy carefully before placing an order, as completing a purchase constitutes your acceptance of these payment terms.

Accepted Payment Methods

We accept payment by credit and debit cards only. The following card types are accepted at checkout:

Visa, Mastercard, American Express, and Discover. All payments must be made in United States dollars. We do not accept cash, checks, money orders, bank transfers, cryptocurrency, gift cards, store credit, buy-now-pay-later services, or any payment method other than the card types listed above. No exceptions to accepted payment methods will be made.

Payment at Checkout

Full payment is required at the time of purchase. We do not offer payment plans, layaway, deferred billing, or installment options. Your order will not be confirmed or processed until payment has been successfully authorized and captured. If your card is declined or your payment cannot be processed, your order will not be placed and you will be prompted to provide an alternative card.

When Your Card Is Charged

Your card will be charged at the time your order is placed and payment is authorized. You will receive an order confirmation once your payment has been successfully processed. This confirmation serves as your receipt and should be retained for your records.

Card Authorization and Verification

When you submit your card details at checkout, an authorization request is sent to your card issuer to verify that the card is valid and that sufficient funds or credit are available. We reserve the right to verify the identity of the cardholder and to cancel any order where we have reason to suspect fraudulent activity or unauthorized card use. In some cases, additional verification may be requested before an order is fulfilled.

If your card issuer declines the authorization, we will not be able to process your order. Please contact your card issuer directly to resolve any authorization issues.

Billing Information Accuracy

It is the responsibility of the customer to provide accurate and complete billing information at the time of checkout. This includes the full name as it appears on the card, the billing address associated with the card, and all other required card details. Orders may be delayed or cancelled if billing information cannot be verified. We are not responsible for failed transactions or order delays resulting from inaccurate billing information provided by the customer.

Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on the shipping destination and in accordance with applicable state and local tax laws. The final tax amount will be shown before you are asked to confirm and complete your purchase. Tax rates are subject to change in accordance with applicable law and are applied at the time of transaction.

Order Confirmation and Receipts

Upon successful payment, an order confirmation will be sent to the email address provided at checkout. This confirmation will include your order details and serves as your transaction receipt. Please review your confirmation carefully and contact us through our Contact Us page promptly if any details appear to be incorrect.

We recommend retaining your order confirmation for reference in the event of any questions, returns, refunds, or disputes related to your purchase.

Pricing and Currency

All prices listed on our website are in United States dollars and are exclusive of shipping costs and applicable taxes unless otherwise stated. Shipping costs and taxes are calculated and displayed at checkout before purchase confirmation. We reserve the right to adjust prices at any time without prior notice. The price charged to your card will be the price displayed at the time your order was placed and confirmed.

In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund to the original payment card. We will notify the customer of the pricing error and cancellation promptly.

Payment Security

We take the security of your payment information seriously. Our checkout process uses industry-standard encryption technology to protect your card details during transmission. We do not store your full card number, card verification code, or other sensitive payment credentials on our systems after your transaction is complete. All payment processing is handled through secure, compliant payment processors that adhere to Payment Card Industry Data Security Standards.

While we employ robust security measures, no online transaction can be guaranteed to be entirely free from risk. By placing an order, you acknowledge and accept the inherent risks associated with electronic payment transactions.

Fraud Prevention

We actively monitor transactions for signs of fraudulent activity. Orders that appear suspicious or that cannot be verified may be placed on hold, cancelled, or referred to the appropriate authorities without prior notice. We reserve the right to refuse or cancel any order at our sole discretion if we have reasonable grounds to believe that fraudulent or unauthorized activity is involved. If your order is cancelled for this reason, a full refund will be issued to the original payment card.

If you believe that your card has been used fraudulently on our website, please contact your card issuer immediately and then visit our Contact Us page to report the incident.

Failed and Declined Transactions

If your payment is declined, your order will not be processed. Common reasons for a declined transaction include insufficient funds or credit, incorrect card details entered at checkout, billing address mismatch, card restrictions placed by your issuer, or your card issuer flagging the transaction for security review. We recommend contacting your card issuer to determine the cause of the decline before attempting the transaction again. We are not responsible for any fees your bank or card issuer may charge in connection with a declined or attempted transaction.

Chargebacks and Disputes

We encourage customers to contact us through our Contact Us page before initiating a chargeback or payment dispute with their card issuer. Most concerns regarding charges, orders, returns, or refunds can be resolved directly and efficiently. Initiating a chargeback without first contacting us may result in delays and could complicate our ability to resolve the matter in your favor. We reserve the right to contest chargebacks that we believe to be made in error or without valid grounds.

Refunds to Card

All approved refunds are returned exclusively to the original payment card used for the purchase. Refunds will not be issued to a different card, in cash, or in any other form. Please refer to our Refund Policy for full details regarding refund eligibility, amounts, and processing timeframes.

Policy Updates

We reserve the right to update or modify this payment policy at any time without prior notice. Any changes will take effect immediately upon being posted. We encourage customers to review this policy before completing a purchase to ensure they are aware of the current terms governing payment.

For any questions or concerns related to payment, please visit our Contact Us page.

Frequently Asked Questions

Orders and Purchasing

How do I place an order?

Browse our website and add the items you wish to purchase to your cart. When you are ready, proceed to checkout where you will enter your shipping address, review your order, and complete payment using a valid credit or debit card. Once payment is successfully processed, you will receive an order confirmation to the email address provided at checkout.

Can I modify my order after it has been placed?

Order modifications are not guaranteed once an order has been submitted. If you need to make a change, please visit our Contact Us page as soon as possible. We will make every effort to accommodate your request before the order enters the fulfillment process, but we cannot guarantee changes can be made once processing has begun.

Can I cancel my order?

Orders may be cancelled before they have been fulfilled or handed to a carrier for shipment. To request a cancellation, please contact us through our Contact Us page immediately after placing your order. Once an order has shipped, it cannot be cancelled and the standard return process will apply. Please refer to our Refund Policy for details on cancellation refunds.

Do you offer layaway, payment plans, or installment options?

No. Full payment is required at the time of purchase. We do not offer layaway, payment plans, deferred billing, buy-now-pay-later services, or installment arrangements of any kind.

Will I receive a receipt for my purchase?

Yes. An order confirmation containing your purchase details will be sent to the email address provided at checkout. This confirmation serves as your receipt and should be retained for your records.

Payment

What payment methods do you accept?

We accept credit and debit cards only. Accepted card types include Visa, Mastercard, American Express, and Discover. We do not accept cash, checks, money orders, bank transfers, cryptocurrency, gift cards, or any other form of payment.

When will my card be charged?

Your card will be charged at the time your order is placed and payment authorization is confirmed. You will receive your order confirmation once the charge has been successfully processed.

Why was my card declined?

A declined card may be the result of insufficient funds or credit, an incorrect card number or billing address entered at checkout, restrictions placed on the card by your issuer, or your card issuer flagging the transaction for security review. We recommend contacting your card issuer directly to identify the cause. We are not responsible for any fees your issuer may charge in connection with a declined transaction.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted checkout technology. We do not store your full card number or card verification code after your transaction is complete. Our payment processing adheres to Payment Card Industry Data Security Standards.

Are prices inclusive of tax?

No. Prices displayed on our website do not include sales tax. Applicable taxes are calculated based on your shipping destination and will be displayed in full at checkout before you confirm your purchase.

Shipping

Where do you ship?

We ship to all 50 United States, including Alaska and Hawaii. We do not offer international shipping at this time.

How long will it take to process and ship my order?

Standard in-stock items are typically processed within 1 to 3 business days. Larger furniture pieces and antique items may require up to 5 to 7 business days for processing due to the additional care involved in inspection and packaging. Processing takes place on business days, Monday through Friday, excluding federal holidays.

How much does shipping cost?

Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed in full at checkout before you complete your purchase.

How will my large furniture or antique item be delivered?

Oversized and heavy items are shipped via freight or white-glove delivery carriers. The carrier will contact you to schedule a delivery appointment. Someone must be present at the delivery address to receive and inspect the item. If a scheduled delivery is missed without prior notice to the carrier, redelivery fees may apply.

Will I be able to track my order?

Yes. Once your order has shipped, you will receive tracking information. Standard parcel shipments can be tracked through the carrier's website. Freight shipments are tracked through the assigned freight carrier and typically include direct communication from the carrier for delivery scheduling.

What should I do if my order has not arrived within the expected timeframe?

If your order has not arrived within the expected delivery window, please check your tracking information first. If the issue is not resolved through tracking, please visit our Contact Us page for assistance. Please note that delivery delays caused by carrier disruptions, weather conditions, or other factors outside our control are not within our ability to guarantee.

Returns

What is your return window?

Returns are accepted within 14 days of the confirmed delivery date, provided the item meets our return eligibility conditions. Please refer to our Return Policy for full details.

How do I start a return?

Visit our Contact Us page within 14 days of your delivery date and provide your order number, the item you wish to return, and the reason for the return. Returns must be authorized in writing before any item is sent back. Unauthorized returns will not be accepted.

Can I return a large furniture item or antique?

Furniture and antique items are eligible for return within 14 days of delivery, provided they are in the same condition in which they were received and all original packaging is intact. Return shipping for large items must be arranged through a freight or white-glove carrier. Please note that antique items with naturally occurring age-related characteristics such as patina, minor surface wear, or finish variations are not eligible for return on the basis of those characteristics alone.

Who pays for return shipping?

The customer is responsible for all return shipping costs unless the return is the result of our error, such as an incorrect item being sent or an item that arrived damaged due to our packaging. Original shipping charges are non-refundable in standard return situations.

Can I exchange an item?

We do not offer direct exchanges. If you wish to obtain a different item, please initiate a return for the original item in accordance with our Return Policy and place a new order separately.

What items cannot be returned?

Items that have been assembled, altered, modified, or used after delivery are not eligible for return. Custom-made, made-to-order, or specially sourced antique items sold as final sale are also non-returnable. Any item marked as final sale at the time of purchase cannot be returned under any circumstances.

Refunds

When will I receive my refund?

Once a refund has been approved and all conditions have been satisfied, including receipt and inspection of returned items where applicable, refunds are typically processed within 5 to 10 business days. After the refund is initiated, your card issuer may take an additional 3 to 7 business days to reflect the amount on your statement.

How will my refund be issued?

All refunds are issued to the original payment card used at the time of purchase. We do not issue refunds in cash, store credit, or to a different card.

Will I be refunded the full amount I paid?

The refund amount depends on the circumstances of the return or claim. Original shipping charges are generally non-refundable unless the return is due to our error. Deductions may also apply if the returned item is found to be in a different condition than when it was delivered. Please refer to our Refund Policy for a full breakdown of refund amounts.

What if I was charged incorrectly?

If you believe there is an error in the amount charged to your card, please visit our Contact Us page as soon as possible so we can review the transaction and resolve the matter promptly.

Products

Do your antique items come with any guarantee of authenticity?

We take care in the sourcing and description of all antique items we carry. Product listings include available information regarding the age, origin, and condition of each piece. For specific questions about a particular antique item, please visit our Contact Us page before purchasing.

Do antique items have wear or imperfections?

Yes. Antique items carry the natural characteristics of age, which may include patina, minor surface wear, slight variations in finish or color, and other signs consistent with their history. These qualities are inherent to antiques and are not considered defects. We encourage customers to read all item descriptions and review all available photographs carefully before purchasing.

Are furniture items ready to assemble or fully assembled?

This varies by item. Assembly requirements, if any, are noted in the individual product listing. Please review the product details carefully before purchasing. We recommend contacting us through our Contact Us page if you have specific questions about a particular item before placing your order.

What if an item looks different in person than it does in the photos?

We make every effort to represent our products accurately through photographs and descriptions. However, slight variations in color may occur due to differences in screen display settings and lighting conditions. For antique items, individual character and variation are expected. If you have concerns about a specific item upon delivery, please visit our Contact Us page.

Contact and Support

How do I get in touch with you?

For all inquiries, questions, concerns, or support requests, please visit our Contact Us page. All contact details and available communication channels are listed there.

What are your customer support hours?

Please visit our Contact Us page for current support availability and response time information.