Payment policy

Overview

This policy outlines the payment methods we accept, how transactions are processed, the security measures in place to protect your financial information, and the terms that govern all purchases made through our store. Please read this policy carefully before placing an order, as completing a purchase constitutes your acceptance of these payment terms.

Accepted Payment Methods

We accept payment by credit and debit cards only. The following card types are accepted at checkout:

Visa, Mastercard, American Express, and Discover. All payments must be made in United States dollars. We do not accept cash, checks, money orders, bank transfers, cryptocurrency, gift cards, store credit, buy-now-pay-later services, or any payment method other than the card types listed above. No exceptions to accepted payment methods will be made.

Payment at Checkout

Full payment is required at the time of purchase. We do not offer payment plans, layaway, deferred billing, or installment options. Your order will not be confirmed or processed until payment has been successfully authorized and captured. If your card is declined or your payment cannot be processed, your order will not be placed and you will be prompted to provide an alternative card.

When Your Card Is Charged

Your card will be charged at the time your order is placed and payment is authorized. You will receive an order confirmation once your payment has been successfully processed. This confirmation serves as your receipt and should be retained for your records.

Card Authorization and Verification

When you submit your card details at checkout, an authorization request is sent to your card issuer to verify that the card is valid and that sufficient funds or credit are available. We reserve the right to verify the identity of the cardholder and to cancel any order where we have reason to suspect fraudulent activity or unauthorized card use. In some cases, additional verification may be requested before an order is fulfilled.

If your card issuer declines the authorization, we will not be able to process your order. Please contact your card issuer directly to resolve any authorization issues.

Billing Information Accuracy

It is the responsibility of the customer to provide accurate and complete billing information at the time of checkout. This includes the full name as it appears on the card, the billing address associated with the card, and all other required card details. Orders may be delayed or cancelled if billing information cannot be verified. We are not responsible for failed transactions or order delays resulting from inaccurate billing information provided by the customer.

Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on the shipping destination and in accordance with applicable state and local tax laws. The final tax amount will be shown before you are asked to confirm and complete your purchase. Tax rates are subject to change in accordance with applicable law and are applied at the time of transaction.

Order Confirmation and Receipts

Upon successful payment, an order confirmation will be sent to the email address provided at checkout. This confirmation will include your order details and serves as your transaction receipt. Please review your confirmation carefully and contact us through our Contact Us page promptly if any details appear to be incorrect.

We recommend retaining your order confirmation for reference in the event of any questions, returns, refunds, or disputes related to your purchase.

Pricing and Currency

All prices listed on our website are in United States dollars and are exclusive of shipping costs and applicable taxes unless otherwise stated. Shipping costs and taxes are calculated and displayed at checkout before purchase confirmation. We reserve the right to adjust prices at any time without prior notice. The price charged to your card will be the price displayed at the time your order was placed and confirmed.

In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund to the original payment card. We will notify the customer of the pricing error and cancellation promptly.

Payment Security

We take the security of your payment information seriously. Our checkout process uses industry-standard encryption technology to protect your card details during transmission. We do not store your full card number, card verification code, or other sensitive payment credentials on our systems after your transaction is complete. All payment processing is handled through secure, compliant payment processors that adhere to Payment Card Industry Data Security Standards.

While we employ robust security measures, no online transaction can be guaranteed to be entirely free from risk. By placing an order, you acknowledge and accept the inherent risks associated with electronic payment transactions.

Fraud Prevention

We actively monitor transactions for signs of fraudulent activity. Orders that appear suspicious or that cannot be verified may be placed on hold, cancelled, or referred to the appropriate authorities without prior notice. We reserve the right to refuse or cancel any order at our sole discretion if we have reasonable grounds to believe that fraudulent or unauthorized activity is involved. If your order is cancelled for this reason, a full refund will be issued to the original payment card.

If you believe that your card has been used fraudulently on our website, please contact your card issuer immediately and then visit our Contact Us page to report the incident.

Failed and Declined Transactions

If your payment is declined, your order will not be processed. Common reasons for a declined transaction include insufficient funds or credit, incorrect card details entered at checkout, billing address mismatch, card restrictions placed by your issuer, or your card issuer flagging the transaction for security review. We recommend contacting your card issuer to determine the cause of the decline before attempting the transaction again. We are not responsible for any fees your bank or card issuer may charge in connection with a declined or attempted transaction.

Chargebacks and Disputes

We encourage customers to contact us through our Contact Us page before initiating a chargeback or payment dispute with their card issuer. Most concerns regarding charges, orders, returns, or refunds can be resolved directly and efficiently. Initiating a chargeback without first contacting us may result in delays and could complicate our ability to resolve the matter in your favor. We reserve the right to contest chargebacks that we believe to be made in error or without valid grounds.

Refunds to Card

All approved refunds are returned exclusively to the original payment card used for the purchase. Refunds will not be issued to a different card, in cash, or in any other form. Please refer to our Refund Policy for full details regarding refund eligibility, amounts, and processing timeframes.

Policy Updates

We reserve the right to update or modify this payment policy at any time without prior notice. Any changes will take effect immediately upon being posted. We encourage customers to review this policy before completing a purchase to ensure they are aware of the current terms governing payment.

For any questions or concerns related to payment, please visit our Contact Us page.