Refund policy

Overview

This policy outlines the conditions under which refunds are issued, the process for requesting a refund, and the timeframes customers can expect. Please read this policy thoroughly before completing a purchase, as all sales are subject to these terms.

Refund Eligibility

Refunds are issued only under the following circumstances:

A return has been approved in accordance with our Return Policy and the returned item has been received and inspected by us. An item was delivered damaged as a direct result of shipping conditions or our packaging failure, and the damage was reported promptly upon delivery in accordance with our Shipping Policy. An incorrect item was delivered as a result of our fulfillment error and has been reported through our Contact Us page. An order was cancelled before it entered the fulfillment or shipment process.

Refunds will not be issued for buyer's remorse, change of preference, or for antique items returned on the basis of naturally occurring age-related characteristics that were present or disclosed at the time of sale.

Refund Method

All refunds are issued to the original payment card used at the time of purchase. We do not issue refunds in cash, store credit, or by any method other than the original card used for the transaction. If the original card has been cancelled or is no longer active, please visit our Contact Us page so we can work toward a resolution within our available options.

Refund Amounts

The refund amount issued will depend on the nature and circumstances of the refund:

For approved returns, the refund will cover the item purchase price minus the original shipping charge, unless the return is due to our error. Any restocking fees or deductions for damage identified during inspection of the returned item will also be applied before the refund is processed. For damaged item claims approved without requiring a return, a partial or full refund may be issued depending on the extent of the damage and the outcome of the claim review. For order cancellations processed before shipment, a full refund of the item price and any shipping charges paid will be issued.

Order Cancellations

Orders may be cancelled without penalty if the cancellation request is submitted before the order has been fulfilled or handed to a carrier for shipment. To request a cancellation, please visit our Contact Us page as soon as possible after placing your order. Because we process orders promptly, cancellation windows may be limited.

Once an order has shipped, it cannot be cancelled. In that case, the standard return process must be followed once the item is delivered.

Refund Processing Timeframe

Once a refund has been approved and all conditions have been met, including receipt and inspection of returned items where applicable, refunds are typically processed within 5 to 10 business days. After the refund is initiated on our end, the time it takes to appear on your card statement will depend on your card issuer and financial institution. This is generally between 3 to 7 additional business days but may vary. We are not responsible for delays caused by your card issuer or bank once the refund has been submitted on our end.

Partial Refunds

Partial refunds may be issued in the following situations: the returned item is found to be in a different condition than when it was delivered, damage to the item occurred during return transit due to insufficient packaging by the customer, or only a portion of an order qualifies for a refund based on the circumstances of the claim.

Disputed Charges

We encourage customers to contact us through our Contact Us page before initiating a dispute or chargeback with their card issuer. In most cases, we are able to resolve issues directly and in a timely manner. Initiating a chargeback before contacting us may delay the resolution process and complicate our ability to assist you.

Non-Refundable Charges

The following are not eligible for refund under this policy: original shipping charges, except in cases where the return is the result of our error, return shipping costs paid by the customer, restocking or handling fees applied due to item condition upon return, and the purchase price of any item that does not meet return eligibility criteria.

Policy Updates

We reserve the right to update this refund policy at any time without prior notice. Changes will take effect upon being posted. Customers are encouraged to review this policy before making a purchase to ensure familiarity with the current terms.

For all refund inquiries, please visit our Contact Us page.