Return policy

Overview

We want you to be satisfied with your purchase. Because our inventory includes furniture and antique items, each with its own unique characteristics, we have established a clear return policy to ensure fairness and transparency for all customers. Please read this policy carefully before completing your purchase.

Return Eligibility

Returns are accepted within 30 days of the confirmed delivery date. To be eligible for a return, items must be in the same condition in which they were received. Antique items must be returned in the exact condition in which they were delivered, with all original packaging materials intact.

Items that do not meet these conditions will not be accepted for return and will be shipped back to the customer at their expense.

How to Initiate a Return

To begin the return process, please visit our Contact Us page within 30 days of your delivery date. You will need to provide your order number, the item or items you wish to return, and the reason for the return. Once your return request is reviewed and approved, you will receive written authorization along with instructions on how to proceed.

Do not ship any item back without first receiving written return authorization. Unauthorized returns will not be accepted and will not be eligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error, such as an incorrect item being sent or an item arriving damaged due to our packaging. For large furniture pieces and antique items, return shipping must be arranged through a freight or white-glove carrier capable of safely transporting the item. We recommend using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable unless the return is due to our error.

Condition of Returned Items

All returned items are inspected upon receipt. If an item is returned in a condition that differs from how it was delivered, or if damage occurred during return transit due to improper packaging, we reserve the right to deny the return or apply a restocking or damage fee to the refund amount. It is the customer's responsibility to ensure returned items are packaged with sufficient care and protection, particularly for antiques and fragile furniture pieces.

Exchanges

We do not offer direct exchanges at this time. If you wish to obtain a different item, please initiate a return for the original item in accordance with this policy and place a new order separately.

Damaged Items

If your item arrives damaged, please refer to the shipping policy regarding damaged deliveries. Damage claims must be reported through our Contact Us page promptly upon delivery. Items damaged after delivery due to customer handling, improper assembly, or misuse are not eligible for return or refund.

Policy Updates

We reserve the right to amend this return policy at any time. Updates will be effective upon posting. We encourage customers to review this policy before making a purchase to ensure they are aware of the current terms.

For all return inquiries, please visit our Contact Us page.