Shipping policy

Domestic Shipping

We ship to across USA. We do not offer international shipping at this time. All orders are processed and shipped from within the United States.

Order Processing Time

Orders are reviewed and prepared for shipment on business days, which are Monday through Friday, excluding federal holidays. Processing times vary depending on the nature of the item ordered. Standard in-stock items are typically processed within 1 to 3 business days of order confirmation. Larger furniture pieces and antique items may require additional handling time of up to 5 to 7 business days due to the care required in packaging and inspection before dispatch. Orders placed on weekends or holidays will begin processing on the next available business day.

Shipping Methods and Delivery Timeframes

Shipping methods available for your order will be presented at checkout based on the size, weight, destination, and nature of the items in your cart. Delivery timeframes are estimates provided by the carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.

Small to medium-sized items are typically shipped via standard parcel carriers. Large furniture pieces and oversized antique items are shipped via freight carriers and white-glove delivery services, which include inside delivery, placement in the room of your choice, and removal of packaging materials where applicable. Delivery windows for freight shipments will be coordinated directly between the carrier and the customer.

Shipping Costs

All applicable shipping costs are calculated based on the destination address, total weight, and dimensions of the items in your order. Shipping charges will be displayed in full at checkout before you are asked to complete your purchase. No shipping fees will be applied to your order without your prior review and confirmation at the time of checkout.

Furniture and Large Item Shipments

Due to the size, weight, and fragility of many furniture and antique items, special shipping arrangements are often required. Items in this category are shipped via specialized freight or white-glove carriers. For these shipments, the carrier will contact you by phone or email to schedule a delivery appointment that is convenient for you. It is important that someone be present at the delivery address to receive and inspect the items. If a scheduled delivery is missed without prior notice to the carrier, redelivery fees may apply.

We take exceptional care in packaging all furniture and antique pieces to ensure they arrive in the condition in which they left our facility. Each item is inspected, padded, wrapped, and secured appropriately before shipment.

Antique and Fragile Items

Antique items are one-of-a-kind and often irreplaceable. These items receive additional protective packaging and are handled with the utmost care throughout the shipping process. Because of their age and unique characteristics, antiques may have existing wear or patina that is part of their character and history and is not considered damage.

Order Tracking

Once your order has been shipped, you will receive a confirmation with tracking information. Standard parcel shipments can be tracked through the carrier's website using the provided tracking number. Freight shipments will be tracked through the assigned freight carrier and typically include direct communication from the carrier regarding delivery scheduling.

If you do not receive tracking information within the expected processing window, please visit our Contact Us page for assistance.

Shipping Address Accuracy

It is the responsibility of the customer to provide a complete and accurate shipping address at the time of purchase. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address. If an error in the shipping address is identified after an order has been placed, please reach out to us through our Contact Us page as soon as possible. We will make every effort to correct the address before the item is dispatched, but we cannot guarantee changes can be made once an order has entered the fulfillment process.

Undeliverable Packages

If a package is returned to us due to an undeliverable address, refusal of delivery, or failure to schedule or receive a freight delivery, you will be responsible for the cost of reshipping the order. We will contact you to arrange reshipment. If you choose not to have the order reshipped, the item will be restocked and a refund will be issued minus the original shipping cost and any return freight fees incurred.

Damaged Items Upon Delivery

All shipments should be inspected at the time of delivery before signing any carrier documentation. If visible damage to the outer packaging is observed, note the damage on the delivery receipt before signing. If items are found to be damaged upon arrival, do not discard the original packaging materials, as they may be required for a damage claim. Please visit our Contact Us page to report the damage and initiate the claims process. Photographs of both the packaging and the damaged item will be requested to support the claim.

Delays and Disruptions

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, severe weather, carrier disruptions, supply chain interruptions, or public health emergencies. We will make reasonable efforts to communicate any known delays affecting your order in a timely manner.

Policy Updates

We reserve the right to update or modify this shipping policy at any time without prior notice. Changes will take effect as soon as they are published. Customers are encouraged to review the shipping policy periodically to stay informed of any updates.

For any questions or concerns regarding your shipment, please visit our Contact Us page.